FAQ

Shipping Policy

Currently, Oat of the Ordinary ships throughout Canada and the continental United States.

Yes! If you are in the Vancouver area we offer FREE local pick ups at our location on 999 Seymour Street in Vancouver, BC on Tuesdays and Thursdays. Instructions will be emailed to you after you place your order.

Oat of the Ordinary now ships to the continental United States for a flat shipping fee of USD $8.99 (CAD $11.49).

But we offer FREE SHIPPING when you spend CAD $75 - and don't forget all US orders are DUTY FREE!

Oat of the Ordinary is made in British Columbia, Canada meaning all orders shipped to the US are DUTY & TAX FREE!

Oat of the Ordinary offers a flat shipping rate of CAD $8.99 anywhere in Canada.

If you are in the Vancouver area we offer FREE local pick ups at our location on 999 Seymour Street in Vancouver, BC. Instructions will be emailed to you after you place your order.

And a flat rate of CAD $11.49 (USD $8.99) throughout the continental United States.

We now offer FREE SHIPPING when you order CAD $75 for US and Canadian orders.

All US orders are DUTY FREE!

Depending on where you live, standard shipping times will vary.  

For BC-wide shipping, we estimate 1-4 business days once your order ships.

For Alberta-wide shipping, we estimate 2-5 business days once your order ships.

For the rest of Canada, once your order ships we estimate 4 - 10 business days depending on your location.

For shipping in the continental US, it will take anywhere from 4-10 business days depending on where you are located.

*Note: Currently transit times are taking a little longer than normal.

We guarantee to ship the product out 1-2 business days after the purchase.


Returns and Exchanges

At this time Oat of the Ordinary does not offer returns; however, if you have an issue with your oatmeal please do not hesitate to reach out to hello@oatoftheordinary.com and we will be happy to address any concerns.

Ingredient and Product Questions

Many ready-to-eat/overnight-style oatmeal contains quick oats that digest rapidly, not leaving you satiated for long. They also have added sugars and artificial flavours to bring their price down.

Here at Oat of the Ordinary, we cut no corners; in fact, we went above and beyond by adding additional ingredients to support your health and contribute many benefits. We use high fiber, organic, and gluten-free rolled oats, paired with plant-based protein that digests slower than quick oats keeping you fuelled and focused.

We rely on locally sourced freeze-dried berries and organic spices for flavour with a touch of coconut sugar and stevia for sweetness, which does not affect your blood sugar levels. At the end of the day, you get what you pay for ;)

Yes! We use a plant-based protein blend of non-GMO peas, brown rice and hemp to give each single-serve pouch 11 grams of vegan protein.

Yes, yes, and yes honeyyyyy. Oat of the Ordinary is vegan, and gluten-free.  There are no nuts in Oat of the Ordinary, but it isn’t packaged in a nut-free kitchen. Oat of the Ordinary doesn’t contain any added refined sugars; for the sweetness, we use coconut sugar and a touch of stevia.

Enjoying your oats can be as easy as mixing 2/3 cup (less or more depending on your desired consistency) of boiling water and allowing it to sit for 10 minutes.

For overnight oats, mix 2/3 cups of our favourite nut milk with the oats and allow them to soak in the fridge overnight.

Yes! A lot our ingredients are organic - please see our list of ingredients here for more details.

We make our Oat of the Ordinary oatmeal blend in Vancouver, Canada!

Retail Locations

Currently we sell our superfood oatmeal in several Canadian stores that you can find here

Wholesale Questions

Please email hello@oatoftheordinary.com and a member of our team will get back to you shortly.

Media

Please contact chara@oatoftheordinary.com and we will get back to you shortly.

Corporate Purchasing

You're in luck! We sell our oats to corporate offices - please email hello@oatoftheordinary.com for special pricing.